Elevating the user experience
The team at the five-salon-strong The Chapel group in southern England have been using Vish for years, and so were anxious yet intrigued when they heard a completely new version was being introduced. While the update is different, it has retained the best aspects of the original Vish app, improved others, and added new features that simply make salon life easier. Symon May, The Chapel’s Colour and Culture Lead, who managed the rollout without a hitch, explains why the 67 team members quickly fell in love with Vish 2.0.
1. More colour drops, better mixing
The single colour drop for formulas has been replaced with multiple colour drops, one for each ingredient. “Being able to measure them individually gives greater control. We are visual people, and would rather watch than read,” explains Symon. (But don’t worry there is an option to use the single colour drop for those who prefer the visual of a single drop for their mixing session.)
2. No more ‘oops’ factor
“There is now a Rebalance feature, which is great if you over-egg the formula,” he adds. “You simply press the button and each colour drop resets so the ratios remain spot-on. It made me realise that some of my formulas could have been off. But not anymore.”
3. Fewer buttons to push
Streamlining has been a priority in the rebuild, which focuses heavily on the stylist’s user experience. There are now fewer steps to achieve ideal formulas. For example, when a colourist is creating a new formula, after choosing the colour, they no longer have to return to the menu page to select the developer. Instead, they’ll see a prompt to an intuitive list of developers. “Everyone loves that,” says Symon.
4. Know your history
Sometimes what you have in the system isn’t what you need. “Sometimes your client has left it longer than usual between visits or sometimes they come back sooner and you need more or less than normal, which you have to work out,” he explains.
”Vish 2.0 prompts you to choose from a list of percentages so if a client needs more colour you press 150% and Vish does the formula calculation for you. Life is so much easier when Vish does the maths.”
5. Data download
Live updating and the improved dashboard has helped The Chapel management team keep a better eye on waste. “When we first got Vish, waste was around 30%, and now with Vish 2.0 giving instant readings, the team has got it down to around 17% and we are on track to get it down to 10%,” says Symon. “That will put another £40,000 in the bank per annum.”
6. Real-time updates
One of the simplest additions of Vish 2.0 is the automatic installation of new updates that show how Vish values client feedback to help drive product performance. “It might seem minor but Vish is clearly listening to us to improve the app as we use it. We have noticed small yet continuous improvements of the new system where Vish has quickly updated with live solutions.”
Vish 2.0 awaits
Existing clients keen to upgrade to Vish 2.0 can click here to get started.
For those interested in learning more about Vish, book a call with our team here.
